Returns & replacements

7-day change-of-mind returns

You may request a change-of-mind return within 7 days of delivery. The Memory Frame must be unused, undamaged, and returned in its original packaging.

Email hi@oddjoy.store or contact +971 55 150 9430 within the 7-day period with your order number. Oddjoy will confirm the return instructions and return address before you send the item.

For a change-of-mind return, the customer is responsible for the return shipping cost and for ensuring the item reaches Oddjoy safely. Refunds are processed to the original payment method after the returned Memory Frame has been received and inspected.

Custom Instax print

The custom Instax Mini print is made from the customer's photograph and is excluded from a change-of-mind return. Remove it from the Memory Frame and keep it before returning the frame.

This exclusion does not affect the customer's rights if the supplied print is damaged, defective, incorrect, incomplete, or not as agreed.

Damaged or incorrect orders

If the order arrives damaged, defective, incomplete, incorrect, or materially different from the product description, contact Oddjoy within 48 hours of delivery. Include the order number, a clear description, and photographs of the product and packaging, and keep the product and original packaging while the issue is reviewed.

Once the issue is verified, Oddjoy will cover the return cost and arrange an appropriate collection or prepaid return. Oddjoy will offer a replacement or refund, as appropriate to the circumstances and applicable UAE consumer law.

The customer will not be charged return shipping for an approved damaged, defective, incomplete, incorrect, or misdescribed order.

Refunds

Where a refund is approved, Oddjoy processes it to the original payment method after the returned item has been received and inspected. Your bank or payment provider may require additional time for the funds to appear in your account.

No restocking fee is charged for an approved defective, damaged, incomplete, incorrect, or misdescribed order.

How to report an issue

Email hi@oddjoy.store or contact +971 55 150 9430 within 48 hours of delivery with the order number, the checkout email, a clear description, and photographs of the product and packaging.

Oddjoy will acknowledge customer-service messages within 1-2 business days and will explain the next step after reviewing the evidence.

Manufacturing defects

Oddjoy will assess genuine structural or fabrication defects arising under normal use and provide repair, replacement, or refund where required. Normal surface marking, fingerprints, scratches or dents caused after delivery, impact damage, misuse, and damage caused by abrasive or unsuitable cleaning products are not manufacturing defects.

No term in this policy excludes or restricts a consumer right that cannot legally be excluded under UAE law.